We recently made changes to our shipping system, please refer to the below if you are experiencing any issues.
1. Address not found
"ERROR: Our system is unable to find your address. Please 'click here', press the edit button next to your address and ensure that it is entered correctly / in the correct fields. Once you have done this, please try checking out again. If your address still cannot be found, you can continue placing your order, and you will be contacted regarding postage payment. Please feel free to give us a call on 1300 315 300 or 07 3353 9972 for assistance."
If you see the above error message, it means that our system cannot find your address. Please go to your account and check your address information is correct and in the correct address fields. Make sure you check the fields correspond to your details correctly - this is a common thingo with this problem.
Once you have done this, please try checking out again. If your address still cannot be found, you can continue placing the order, and you will be contacted regarding shipping and payment. If not, then please contact us so we can sort it for you:
07 3353 9972 or 1300 315 300 (if not so urgent, you can send us an email if you prefer: email@example.com
2. Delivery zone disabled
"It appears that we don't deliver to this area at this time. Please send an email to firstname.lastname@example.org so we can double-check your address and see whether we can provide a service for you."
If you see the above message, delivery to your zone may be disabled. At this point in time delivery to the grey zone and some outer regional zones are disabled because the logistics are too expensive or products cannot reliably be delivered within 2 days to the area. If this is the case, please consider putting together a 'buying group' which could enable you to buy more quantity and this will enable a host of other delivery options e.g. a refrigerated truck instead of a courier. Refrigerated trucks carry pallets and this changes the options drastically for delivery, especially in getting to further regions and can reduce delivery substantially.
Please get in contact with us, and we will double check whether delivery to your address is possible. Or find out more about a BUYING GROUP here.
3. Store pickup option missing
The store pickup option now only displays when your delivery address has the Queensland state selected. If you are located in Queensland though still cannot see this option, please double check your delivery address, ensuring that Queensland has been selected as the state. To check your address details are entered correctly in our system go to number 1. above instructions.
4. My issue is not listed above
Please try clearing your web browsers cache / cookies, to ensure that old website data on your computer is not causing issues. If you don't know how to do this, please go to the below website and click on your web browser icon for detailed instructions:
If you are still experiencing issues after trying the above, please call us on 1300 315 300 or (07) 3353 9972 and we will get it sorted for you a.s.a.p.!